Should You Work with a Managed IT Service Provider?

Thinking about partnering with a Managed Service Provider (MSP) but not sure where to begin? Here’s an honest, insider look at the pros and cons—straight from an active MSP.

Pros of Working with an MSP

1. Access to Top-Tier Expertise
You gain a team of specialists—cybersecurity experts, network admins, help desk pros, and more—without the cost of hiring them individually.

2. Enterprise-Level Tools
MSPs use advanced, often expensive tools to monitor and manage networks more efficiently and affordably than most internal teams can.

3. Broad Industry Experience
They’ve seen what works (and what doesn’t) across many businesses and can bring those insights to improve your operations.

4. Efficient Processes & Documentation
Ticket systems are designed to resolve issues quickly and completely—there’s a shared incentive to get things right the first time.

5. Scalable & Predictable Pricing
Costs are usually per user or device. As your business grows, your IT budget scales in a predictable way—no need to hire full-time staff prematurely.

Cons of Working with an MSP

1. Limited Time Allocation
You’ll have access to experts, but not full-time. An in-house team will always offer more immediate hands-on support.

2. Learning Curve for Business-Specific Tools
MSPs may not know your internal systems or niche vendor relationships as deeply as someone embedded in your company.

3. Quality Can Vary
Not all MSPs are equal—service, responsiveness, and pricing differ widely. (Tip: Ask the right questions—check out our “16 Questions to Ask a Potential MSP” Free EBook HERE.)

4. Contracts Required
Most MSPs require a one-year contract, even if you’re unhappy. Unlike internal staff, switching isn’t always simple.

5. Less Control Over Tools
Your MSP will likely standardize certain platforms and tools. If your internal team prefers alternatives, this can create friction—though it’s rarely a major issue.

Still on the fence?
Let’s talk about your goals and see if working with an MSP is the right move. Reach out to Takala Technology for a free consultation today!